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How can we help?

Tell us what you're looking for and we'll get back to you within one business day. We don't use templates - a real person will read and respond to your message.

📦 Order or delivery Tracking, delays, incorrect or damaged items
🪵 Product question Which kit, compatibility, age guidance, materials
↩️ Returns or refunds Start a return, refund status, defective item
🎁 Corporate gifting Bulk orders, custom packaging, school enquiries
📣 Press or partnerships Media, collaborations, curriculum integration
💬 Something else Feedback, ideas, or anything else on your mind

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Quick answers

Where is my order?
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Once your order is dispatched, you'll receive a tracking link via email. If you haven't received one within 3 business days of ordering, email us at hello@thinklytoys.com with your order number.

Which kit should I buy?
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For ages 3–4 or a first purchase, start with the Flow Starter. For an older child or if you want more complexity from day one, the Flow Master is the better value, it contains everything, and all kits are fully compatible so nothing bought earlier is wasted. See the kit comparison a full breakdown.

How do I start a return?
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Email us at hello@thinklytoys.com within 7 days of delivery with your order number. We arrange pickup and process your full refund within 5–7 business days. See our Return Policy for full details.

I'm interested in corporate gifting. What's the process?
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Fill in the form above selecting "Corporate gifting" or visit our Corporate Gifting page to submit a detailed enquiry. We typically respond within one business day with pricing and packaging options.

Is Thinkly available in stores?
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Currently Thinkly is available exclusively through thinklytoys.com. If you're interested in stocking Thinkly in a retail or school context, use the form above and select "Press or partnerships."