Privacy Policy

1. What information we collect

When you place an order or interact with thinklytoys.com, we collect the following information:

• Order information: Name, email address, delivery address, phone number, and payment details (processed securely — we do not store card numbers)
• Account information: If you create an account, your email and password (stored encrypted)
• Communication: Any messages you send us via email or contact forms
• Usage data: Pages visited, time on site, device type, browser — collected via analytics tools
• Newsletter: Email address, if you subscribe voluntarily

2. How we use your information

• To process and fulfil your order — shipping, tracking, delivery confirmation
• To communicate with you — order updates, responses to your enquiries
• To improve our website — understanding how visitors use thinklytoys.com
• To send marketing emails — only if you have subscribed. You can unsubscribe at any time.
• To comply with legal obligations — tax records, fraud prevention

We do not use your personal information for automated decision-making or profiling.

3. When we share your information

We do not sell your personal data. We share it only with the following parties and only as necessary:

• Courier and logistics partners — name, address, and phone number to facilitate delivery
• Payment processors — payment information to process your transaction securely
• Email and analytics tools — email address for communications; anonymised usage data for analytics
• Legal authorities — if required by law or to protect against fraud or legal liability

4. Cookies and tracking

thinklytoys.com uses cookies to improve your browsing experience. These include:

• Essential cookies — required for the site to function (cart, session management)
• Analytics cookies — help us understand how visitors use our site (pages visited, time on site). Data is anonymised.
• Marketing cookies — used only if you have consented, to understand the effectiveness of our advertising

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Data storage and security

Your data is stored on secure servers. We use industry-standard encryption for data in transit (SSL/TLS) and at rest. Payment information is processed by our payment partner and is never stored on our servers.

We retain order data for 7 years for legal and tax compliance. Newsletter subscription data is retained until you unsubscribe. You may request deletion of other data at any time (see Your Rights below).

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Data portability — request a copy of your data in a machine-readable format

To exercise any of these rights, write to us at hello@thinklytoys.com. We will respond within 10 business days.

7. Children's privacy

Our website and services are directed at adults. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy periodically.