Policies

Return Policy

Last updated: June 2025

7 days. No questions. Full refund.

If your Thinkly kit isn't right for any reason, write to us within 7 days of delivery. We will arrange a full refund including return shipping. No forms. No hassle.

How to initiate a return

Email us within 7 days of delivery

Write to hello@thinklytoys.com with your order number and a brief note on why you'd like to return. You don't need to justify your reason.

We arrange pickup

We will coordinate a courier pickup from your address. You do not need to arrange or pay for return shipping.

Refund within 5–7 business days

Once we receive your return and confirm the product condition, your full refund is processed within 5–7 business days to your original payment method.

Return conditions

To be eligible for a return, your item must meet the following conditions:

Returned within 7 days of the delivery date
In original, unused condition — blocks, marbles, Think Cards and Discovery guide all included
In the original packaging or securely packed to prevent damage in transit

If your child has already opened and played with the kit and something is genuinely wrong — a block defect, a marble that doesn't roll, a tunnel that's misaligned — that is a product quality issue and is handled separately under our defect policy below. We will replace or refund, no return required.

Product defects and quality issues

We stand behind the quality of every Thinkly kit. If you receive a product with a manufacturing defect — a block with a misaligned tunnel, a crack in the wood, a marble that doesn't fit — contact us at hello@thinklytoys.com within 30 days of delivery with your order number and a photograph of the issue.

We will send a replacement at no cost. If the full kit needs to be replaced, we will arrange that too.

Items not eligible for return

Products returned after 7 days of delivery
Products that have been visibly used or damaged after opening
Products with missing components (blocks, marbles, cards) unless due to a manufacturing error

If you are unsure whether your situation qualifies, write to us. We would rather resolve a grey area fairly than lose a customer's trust over a technicality.

Exchanges

We currently do not process direct exchanges. If you would like a different kit, please initiate a return for the original purchase and place a new order. Given free shipping on all orders, this is the fastest way to get the right kit to you.

Want to initiate a return?

Email us your order number and we will take it from there. No lengthy forms.

hello@thinklytoys.com